Privacy Policy

1. Introduction

Tandem Alliance is committed to protecting Member privacy. This policy covers the website, dashboard, referral board, and public directory.

2. Information We Collect

Account information (name, email, encrypted password), professional information (license, credentials, specialties, education, bio), practice information (session formats, rates, insurance, languages, location, availability), profile media (headshot), communications (change requests, board posts, support inquiries), and payment information if applicable.

We automatically collect device/browser information, IP address, usage data, and cookies.

We do NOT intentionally collect PHI about your clients.

3. How We Use Your Information

To manage your account, verify credentials, display your directory profile, facilitate the Referral Board, process change requests, communicate with you, improve and secure the Platform, enforce Terms, and comply with legal obligations. We do not sell your information or use it for targeted advertising.

4. How We Share Your Information

Public directory: name, credentials, photo, specialties, bio, session formats, location, insurance status, and availability are publicly visible. Email and phone are NOT public.

Referral Board: posts visible to approved Members. Anonymous posts hide your name from Members but not from Tandem Alliance.

Service Providers: Supabase (database/auth), Netlify (hosting), email providers, payment processors — all contractually obligated to protect your data.

Legal: we may disclose information if required by law.

5. Data Security

We use TLS/SSL encryption, secure password hashing, role-based access controls, and regular security reviews. No system is 100% secure.

6. Data Retention

We retain data while your account is active. Upon termination or deletion request, we delete or anonymize within 30 days except where legally required.

7. Cookies

Used for authentication, security, and analytics. No advertising cookies. You may configure your browser to reject cookies.

8. Your Rights

You may request access, correction, deletion, or portability of your data by contacting privacy@tandemalliance.com. We respond within 30 days.

8.1 State-Specific Privacy Rights

Depending on your state of residence, you may have additional rights under state consumer privacy laws. Tandem Alliance complies with all applicable state privacy regulations, including but not limited to: California (CCPA/CPRA) — right to know, delete, correct, and opt out of sale; Virginia (VCDPA) — right to access, correct, delete, and obtain portable copy; Colorado (CPA) — right to access, correct, delete, and opt out of targeted advertising; Connecticut (CTDPA) — right to access, correct, delete, obtain portable copy, and opt out of sale; Utah (UCPA), Texas (TDPSA), Oregon (OCPA), Montana (MCDPA), and other states with enacted consumer privacy laws — applicable rights as defined under each state's law.

We do not sell personal information. To exercise state-specific rights, contact privacy@tandemalliance.com. We respond within the timeframe required by your state's law (typically 30–45 days). If we deny a request, you may appeal at the same address.

9. Children's Privacy

The Platform is for professionals 18+. We do not knowingly collect data from minors.

10. Changes

We notify of material changes 15 days in advance via email or Platform notification.

11. Contact

Privacy: privacy@tandemalliance.com — General: info@tandemalliance.com — www.tandemalliance.com