Frequently Asked
Questions

Tandem Alliance is a curated therapy directory and direct matchmaking service. We connect individuals seeking mental health support with vetted, licensed therapists in their state.

Unlike large open directories where anyone can create a profile, every therapist listed on Tandem Alliance has been individually reviewed and approved by our team. We keep our roster intentionally small so clients receive a genuine match — not just a list of names to sort through.

No. Tandem Alliance is strictly a directory and referral service. We do not provide therapy, counseling, psychiatric care, or any form of mental health treatment.

We introduce clients to independent licensed therapists. Once a match is made, the therapeutic relationship is entirely between the client and their chosen provider. Tandem Alliance is not involved in treatment, session content, billing, or clinical decisions.

We are currently serving Arizona and California, with active expansion underway to additional states.

If you're located in another state and would like to be notified when we expand to your area, email us at info@tandemalliance.com to join the waitlist.

No. Tandem Alliance is completely free for clients. We do not charge any fees to browse the directory, submit a referral, or be matched with a therapist.

Any fees associated with therapy sessions are between you and your therapist directly. Session rates, insurance acceptance, and sliding scale availability vary by provider and are listed on each therapist's profile.

When you complete the intake form, our matching engine instantly analyzes your responses — including your state, preferred therapy type, insurance situation, and other details — and identifies the best-fit therapist from our vetted directory.

Your match is presented immediately after you complete the intake. From there, you can submit a referral request and we'll make a direct introduction between you and your matched therapist. There is no middleman in the ongoing relationship.

Finding the right therapist is personal, and it sometimes takes more than one try. If a match doesn't feel like a good fit, email us at info@tandemalliance.com and let us know.

We'll review your original referral and work to suggest an alternative from our directory. We want every client to feel genuinely supported — not just processed.

Your match is generated instantly when you complete the intake form. Once you submit a referral request to a matched therapist, we aim to confirm the introduction within 2–3 business days.

If you haven't heard from us after 5 business days, please follow up at info@tandemalliance.com.

Yes. You can browse our listed therapists by state on our California and Arizona pages, or use the matchmaking intake to receive a personalized recommendation without committing to anything.

Submitting a referral simply means you'd like us to make an introduction on your behalf. You are never obligated to proceed.

Every therapist listed on Tandem Alliance goes through a manual review process before approval. This includes:

License verification — We confirm active licensure through each state's official licensing board public lookup tool.

Credential review — Specializations and certifications are reviewed and verified against the issuing body where possible.

Disciplinary check — We review publicly available records for any board complaints, suspensions, or ethics violations.

Only therapists who pass this review receive Tandem Alliance certification status.

We conduct thorough vetting of every listed therapist. However, Tandem Alliance does not and cannot guarantee treatment outcomes, session quality, or the ongoing conduct of any individual provider.

Our role is to introduce you to qualified, licensed professionals. The clinical relationship — including any concerns about care — is between you and your therapist. If you have a serious concern about a provider, you may also contact your state's licensing board directly.

If you have a concern about a therapist you were matched with through Tandem Alliance, please contact us immediately at info@tandemalliance.com. We take all feedback seriously and will review the provider's listing accordingly.

For formal complaints about a therapist's professional conduct, you may file directly with your state licensing board:

Arizona: Arizona Board of Behavioral Health Examiners (azbbhe.us)

California: California Board of Behavioral Sciences (bbs.ca.gov)

No. Tandem Alliance does not accept insurance, process payments, or handle billing of any kind. We are a referral service only — there is no charge to clients for introductions.

Insurance acceptance and billing are managed directly between you and your therapist. Each therapist's profile indicates whether they accept insurance and which plans, as well as their private pay rate and whether they offer sliding scale fees.

You can indicate your insurance plan in the matchmaking intake form. We will only match you with therapists who accept your plan, which may limit the available options but ensures a smoother experience.

If no current listing accepts your specific plan, we'll let you know and can add you to a notification list when a matching provider joins the directory.

Visit our For Therapists page to learn about our listing requirements and the vetting process. If you'd like to apply, email us at info@tandemalliance.com with your name, license type, license number, and the state(s) you practice in.

To be listed on Tandem Alliance, therapists must hold an active, unrestricted license in the state(s) they practice in, carry professional liability insurance, and have a clean disciplinary record with their licensing board.

Full qualification criteria are outlined on our For Therapists page.

Yes, absolutely. If you'd like to be removed from the directory for any reason, email us at info@tandemalliance.com and we will remove your listing promptly — no questions asked.

The information you submit is used solely to facilitate your referral and connect you with a matched therapist. We do not sell, share, or distribute your personal data to third parties.

Your information is shared only with the therapist we match you with, and only for the purpose of making the introduction. For full details, please review our Privacy Policy.

Yes. All referral submissions are treated with discretion. We understand that reaching out for mental health support is personal, and we handle your information accordingly.

Please note that Tandem Alliance is not a covered entity under HIPAA — we are a directory service, not a healthcare provider. Once you begin working with a therapist, all HIPAA protections apply to that therapeutic relationship directly.